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Casino Euro - Self Exclusion Breach

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Casino Euro Review.

Player's Complaint

I signed up to liveroulette.com on 19th January 2020, i self exluded that afternoon. Later that afternoon i was allowed to create an account with CasinoEuro.com and make £990 worth of deposits.

Both CasinoEuro and Live Roulette have confirmed to me that a self exclusion from one of their sites should of prevented me from signing up to the other. As a result i believe the operator should refund all deposits made.

I have a gambling addiciton and i am not in control, i believe the self exclusion should of prevented me from signing up

Read the casino review

1 Responses

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ThePOGG
January 20, 2020

Hi stenye85 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 7k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

stenye85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Euro
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • BML Group Ltd

January 20, 2020

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