Casino Jefe - responsible gaming
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Hi Thepogg, I need your help.
In 2020, I made a block request to all casinos due to a game problem. I stopped playing in 2021 and managed to deposit money at HipSpin casino and lose. However, in 2020, in the blocking request, I asked the sister casino of Hipsip casinos, Casinojefe, Kalevala casino, to permanently block me from them and their sister casinos. They answered me that they cannot block the account if the account is not registered.
Do you think this is correct? Have enough player protection tools been used here? These casinos are play and pay casinos, i.e. registration takes place with online banking credentials when making the first deposit. This literally means that the problem player has to register at the casino, deposit money, play the money, and then the ban is successful. I think this is complete absurdity. If you take into account the fact that every problem player also has ups and downs, there are downfalls. I tried to protect myself and block myself from all casinos so I wouldn't fall into gambling so I wouldn't even have the chance to do this. Since this casino didn't block it, of course I stopped playing.
In the email sent in 2020, there were ALL the casinos in the world, this list was given by my therapist and we sent the email together with my therapist. All casinos that operate under the mga license prevented me from registering on their site even though I didn't have a game account yet, they had effective tools to protect a gamer with a problem. HIPSPIN didn't work like that, later I found out in their chat that they have always had this tool in use (I have a screenshot of it), but the customer service said that because I didn't give my phone number, they couldn't do it, even though the blocking email had my phone number.
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Hi glory123 - welcome back.
Please forward all correspondence you have had with the operator about this matter to [email protected].