– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Casino Euro - shared IP


Unresolved - The operator has described what the problem is, but has refused to provide supporting evidence. We would rule in their favour if they could produce said evidence.

Read our Casino Euro Review.

Player's Complaint

I have issue with Casinoeuro. I made account 18.11.2022 and played my first deposit ever on this casino.

I took welcome bonus, 100 eur deposit 100% bonus till 100 eur and played and wagered the bonus. After wagering I had balance 6000 eur with I decided to withdrawal.

Then they asked documents from me, and I sent all what they asked for and yesterday they were accepted.

Then, suddenly, they announced me that I have broke rule 12.1. (All bonuses can only be used once per person, family, address, email address, credit card number, bank account, phone number, computer/device and/or IP address.)

That accusation does not hold true,

-I played this casino first time of my life, and no other of my family or same address has never played this casino.

-Address where I am playing, I live alone.

-My bank account where I played this casino, no one other has never played on this or other casinos from there.

-My IP address comes from my mobile phone hotspot, and I have never share my hotspot anyone other.

-My device wich I used to play this casino is brand new computer, which has never played this casino before or any other casino.

-My email address or my credit card has never used to play this casino before.

Every step I named below, I can proof. This casino is trying ugly way to keep my winnings on itself. Could you please help me with this?

Read the casino review

2 Responses

User icon
November 26, 2022

Hi liinuskainen00,

I'll contact the operator and see what we can find out for you.



User icon
December 3, 2022

Hi liinuskainen00,

We have discussed this matter with Casino Euro. They have verbally explained the nature of the activities that they feel violate their terms of use - and, to be clear, if true we would unquestionably support the operator's position - but we have reached an impasse on the provision of supporting evidence.

That being the case, we have two parties with fundamentally opposing claims and no reasonable grounds upon which to base any ruling. As such this case will be ruled as Unresolved.

All we can suggest at this is that you contact the operator's ADR IBAS.

Sorry we could not be of more help!


Leave a Reply

You must be logged in to post a comment.


liinuskainen00 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Euro
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • BML Group Ltd

November 22, 2022

United States country flag