Casino Euro - shared IP

Ruling

Unresolved - The operator has described what the problem is, but has refused to provide supporting evidence. We would rule in their favour if they could produce said evidence.

Read our Casino Euro Review.

Player's Complaint

I have issue with Casinoeuro. I made account 18.11.2022 and played my first deposit ever on this casino.

I took welcome bonus, 100 eur deposit 100% bonus till 100 eur and played and wagered the bonus. After wagering I had balance 6000 eur with I decided to withdrawal.

Then they asked documents from me, and I sent all what they asked for and yesterday they were accepted.

Then, suddenly, they announced me that I have broke rule 12.1. (All bonuses can only be used once per person, family, address, email address, credit card number, bank account, phone number, computer/device and/or IP address.)

That accusation does not hold true,

-I played this casino first time of my life, and no other of my family or same address has never played this casino.

-Address where I am playing, I live alone.

-My bank account where I played this casino, no one other has never played on this or other casinos from there.

-My IP address comes from my mobile phone hotspot, and I have never share my hotspot anyone other.

-My device wich I used to play this casino is brand new computer, which has never played this casino before or any other casino.

-My email address or my credit card has never used to play this casino before.

Every step I named below, I can proof. This casino is trying ugly way to keep my winnings on itself. Could you please help me with this?

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