Cookie – Casino keeps rejecting proof of deposit
Resolved - Both the submitting complainant and Cookie Casino have informed us that this issue has been resolved and the player has received their funds.
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Casino is asking for proof of $40 interac etransfer deposit. I have sent so many different types of documents proving I deposited the money. All have been rejected and my withdrawal cancelled about 5 time’s. I have literally sent them every single piece of documentation I have. All denied. They are at this point looking for any reason to deny my withdrawal. Here is what I have sent:
I have sent a bank statement showing the $40 deposit to the casino with date and transaction number.
I have sent screenshot from my bank account showing deposit with amount and date.
I have sent email from my bank (Scotiabank) saying gigadat accepted e transfer for amount of $40 with date, time , amount and transaction number.
I have sent email from casino itself saying $40 deposit from interac approved.
I have sent interac etransfer list of transactions showing date and amount and reference number.
And yet none of these documents are proof of deposit??? This is unreal. I have never experienced this in 10 years of online gaming. Chat is completely useless and just keeps telling me to resubmit documents. As soon as I do they are denied within minutes and withdrawal cancelled at lightning speed. Please help!
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