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Cookie - Money dissapeared

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Cookie Casino Review.

Player's Complaint

Hello,

I have been playing On cookie casino lightinig roulette, i used bonus for 100 PLN that i deposited, i won 1600 PLN and wanted to withdraw almost 15 Times, they are making problems on each try.. They re doing Everything not to withdraw... When finally they had all they wanted they took all my money?!?!?!? And also they ve been saying to use credit card withdrawal and it was blocked....

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3 Responses

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ThePOGG
July 28, 2020

Hi szajbi - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what reason has the operator given for non-payment?

Thanks,

ThePOGG

User icon
ThePOGG
August 4, 2020

Hi szajbi,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 10, 2020

Hi szajbi,

If we haven't heard from you by Friday the 21st of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Szajbi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cookie Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 28, 2020

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