EuroPlay - delayed payment
Found for the Player - Europlay failed to offer any response to this complaint. Their regulators in Curacao were also non-responsive.
Read our Europlay Casino Review.
I've been playing the above casino for a while and on the 23/08/14 I played and won the amount of £500 so I made a withdrawal. I waited 10 days and asked them why I hadn't received my withdrawal and they stated that they was having some problems. After another week I contacted them again in which they stated that they still had issues with Playtech and that was the reason for delay. I then contacted Playtech to see what the problem was and they said it had nothing to do with them as they was just the programmer so I then contacted EuroPlay and they told me that in order for me to receive my money they would put the funds back into my casino account and that I should withdraw using another card which I did. Again 3 weeks ago and still I have not received anything I have sent emails and gone on live chat almost everyday now and still they keep saying I will get it soon they are having tech problems this has been going on for 2 months now.
the casino review
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Hi bunnytof - welcome to ThePOGG.com!
Sorry about the delay - I was unavailable over the weekend.
Your complaint is very similar to another complaint I'm in the process of dealing with at EuroPlay casino. I'll contact the casino and see what I can find out, but I would prepare yourself for a bit of a wait.