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EuroPlay - delayed payment

Ruling

Found for the Player - Europlay failed to offer any response to this complaint. Their regulators in Curacao were also non-responsive.

Read our Europlay Casino Review.

Player's Complaint

I've been playing the above casino for a while and on the 23/08/14 I played and won the amount of £500 so I made a withdrawal. I waited 10 days and asked them why I hadn't received my withdrawal and they stated that they was having some problems. After another week I contacted them again in which they stated that they still had issues with Playtech and that was the reason for delay. I then contacted Playtech to see what the problem was and they said it had nothing to do with them as they was just the programmer so I then contacted EuroPlay and they told me that in order for me to receive my money they would put the funds back into my casino account and that I should withdraw using another card which I did. Again 3 weeks ago and still I have not received anything I have sent emails and gone on live chat almost everyday now and still they keep saying I will get it soon they are having tech problems this has been going on for 2 months now.

regards bunnytof

[EDIT]

Read the casino review

6 Responses

User icon
ThePOGG
October 13, 2014

Hi bunnytof - welcome to ThePOGG.com!

Sorry about the delay - I was unavailable over the weekend.

Your complaint is very similar to another complaint I'm in the process of dealing with at EuroPlay casino. I'll contact the casino and see what I can find out, but I would prepare yourself for a bit of a wait.

Thanks,

ThePOGG

User icon
ThePOGG
October 22, 2014

Hi bunnytof,

I've chased this issue repeatedly for you and unfortunately - other than the one basic response from and unnamed staff member - I've had nothing back from EuroPlay casino.

If I've had nothing back by Friday the 24th of October I'm going to contact Curacao - where EuroPlay hold their license - and see if they're under one of the responsive master licenses.

Thanks,

ThePOGG

User icon
ThePOGG
October 24, 2014

Hi bunnytof,

Before I contact Curacao I need you to provide me with some basic details;

Your full name, your username and how much you are trying to withdraw from EuroPlay.

These are basic questions I will be asked by Curacao if I can get hold of the right person to assist me with this issue.

Thanks,

ThePOGG

User icon
ThePOGG
October 27, 2014

Hi bunnytof,

Can you confirm that you have not received your funds? I've not had any response from you since you opened this complaint.

Thanks,

ThePOGG

User icon
ThePOGG
October 31, 2014

Hi bunnytof,

I have contacted the Master License holder in Curacao that is responsive. Unfortunately they don't hold the license for EuroPlay casino. They have forwarded on the issue to the correct Master License holder and asked them to respond to me directly. I don't hold out any great hope that they will, but I'm going to give it some time to see.

Thanks,

ThePOGG

User icon
ThePOGG
November 21, 2014

Hi bunnytof,

Unfortunately I've had no response what-so-ever from Europlay or their regulator in Curacao. As such I can only presume that they've no intention of paying, or if they do it's not likely to be any time in the near future.

These persistent issues at EuroPlay casino lead me to believe that this group are not financially healthy and as such I'd strongly discourage any player from considering using their services.

Sorry I couldn't be of more help.

ThePOGG

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Agreement

bunnytof consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 13, 2014

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