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EUSlots - forced to wager (likely lose money) to be able to withdraw

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our EUSlots Casino Review.

Player's Complaint

sorry copy pasted this but im kinda in a hurry but this shouldnt be acceptable.

______________

I fell victim of your outdated payment system not recognising my card eventually found a workaround for your incorrectly maintained debit card handler through skrill instant transfer.

This solution was proposed by askgamblers which you are partnered with.

And now you deny my only solution to withdraw by another stupid rule for this situation.

Yeah in normal case it is fully understandable but a little bit of thoughtfulness for a costumer that has a very negative experience since today. And the moment to make up for it is get ruined to.

I hope you can understand the situation and read the chat I had earlier today. And I can finally get my money payed out.

Thanks in advance.

_________________________

[EDIT]

Please, note that this information can be found in our Terms and Conditions, section "Withdrawal and Refund Policy": https://prnt.sc/t6bq03

This rule exists to prevent fraudulent activities and money laundering. You can ready the text fully on our website: https://www.euslot.com/terms-and-conditions

While we do understand your point and concern we still need to point out that it is necessary to wager the deposit before withdrawing funds.

If you have any questions, please, let us know!

_________________________________________________

Your support colleagues had no solution I had to find it myself which shouldn't have been needed the support lady their also agreed it isn't friendly behaviour and that rules need to be followed but out of appreciation to the guest a bonus the value of the damage caused by rules should have been a proper way of handling it, I also wrote a review as suggested.

I will now be forced to probably lose a decent portion of my, finally, Well deserved profit this session. Due to lack of effort to give the guest despite the hickup a good experience.

I hope that if you read the chat I had with your colleague you will understand my frustration.

And atleast let the one in charge of costumer support notice about this so it can be handled better for other people in the future and maybe he is capable of offering a decent bonus the value of this problem

Hopefully this will be solved soon cause I chose this casino in the first place for their fast service.

____________

i dont know much legally, but their terms are correct however when registering their terms list mastercard as deposit and withdrawel method. not stating they dont support all mastercards, (its a normal World Elite Debit card, and i had contacted the bank where i have the cards account with and they fully checked everything that could be the cause from their side (even removed all limits temporary) but without succes, their only explenation is that they dont support the last batch of bins issued (card is fairly new not even a year old but still).

i dont know what i can expact since they are covered by terms, however i believe the common thought that if a method is accepted its fully maintained and not become victum for their wrongdoing.

thanks in advance

Read the casino review

3 Responses

User icon
ThePOGG
June 26, 2020

Hi trollingguy - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'm afraid you're going to have to provide a more detailed account of your complaint. Why are you disputing €900?

Thanks,

ThePOGG

User icon
ThePOGG
July 2, 2020

Hi trollingguy,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
July 10, 2020

Hi trollingguy,

If we haven't heard from you by Friday the 17th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

trollingguy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • EU Slots
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 26, 2020

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