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Gala - hasn't paid me yet

Ruling

Resolved - While Gala casino have made clear that they will not discuss complaints with us directly, this issue appears to have been resolved as the player is no longer responding to us.

Read our Gala Casino Review.

Player's Complaint

Gala hasn't processed my withdrawal for more than a week, after they've approved my documents. This is my username: [EDIT]

Read the casino review

4 Responses

User icon
ThePOGG
June 28, 2016

Hi stepon33 - welcome to ThePOGG.com!

I'll contact Gala casino and see what we can find out.

Thanks,

ThePOGG

User icon
ThePOGG
July 13, 2016

Hi stepon33,

I've heard back from my contact at Gala and they've informed me that they've escalated this issue to their Customer Service team. Beyond that they're not prepared to do anything further to assist with this issue.

Have you had any further contact from Gala?

Thanks,

ThePOGG

User icon
ThePOGG
July 22, 2016

Hi stepon33,

Have you managed to sort this issue?

Thanks,

ThePOGG

User icon
ThePOGG
July 27, 2016

Hi stepon33,

If I've not heard back from you by Friday the 5th of August I'll assume this issue has been resolved to your satisfaction.

Thanks,

ThePOGG

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stepon33 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 28, 2016

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