Gaming Club - Failure to payout full amount

Ruling

Found for the Player - Gaming Club casino were entirely non-responsive to our attempts to discuss this issue with them. As such this complaint is Found for the Player.

Read our Gaming Club Casino Review.

Player's Complaint

I was playing multiple online games at the gaming club casino. I had won approx 150,000 Australian dollars, upon trying to withdraw I had 80,000 processed and received then the account was locked. I received brief emails from my host stating he wasn't aware that my account was locked and he would look into it for me? I was then told that due to a glitch in one of the card games I was playing I wouldn't receive the rest of the money that was via a phone call , I stated that I was playing multiple games over a period and that the winnings were not just for the game that had a glitch. He also accused me of knowingly playing a game with a glitch? I had at that time online just learned about online gambling and my account was not very old. I done some research and emailed eCORGA they did not ask me any questions etc they ruled against me without looking into my play status.

Are you able to help me with this? I can provide and answer any questions etc I have all email correspondence etc. I genuinely did not know there was an issue? If there was one at all, the winnings were associated to multiple games.

Read the casino review

3 Responses