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GSlot – is taking a very long time to verify and withholding a withdrawal.

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our GSlot Casino Review.

Player's Complaint

My account has been in the verification stage for over a week and now they wont pay out my 2nd withdrawl of 2,000.00. They are asking for a proof of payment on 1 exact payment on Feb 26th which I've showed them on numerous emails and chat pictures. I deposited 100 via interac e transfer on feb 26th and I still have the receipt for it which I showed them and I showed them my bank account with the transaction. I was told to "contact" my bank to get some kind of paper idk what and neither did my bank. I've made a succesful withdrawl from gslot last week but now things seem to have changed. I really like their casino and I wish to be a long time player/customer.

The paper/proof they want doesn't exist has told by my bank and by gigadet. I was told by both CIBC and gigadet that my receipt showing my name, the date of the transaction and how much the transaction was for should be more than sufficient in this case.

I've got emails, screenshots and proof that I have made every type of effort to get this resolved and I've gave them everything they could have asked for.

The other problem is I tried to verify my account with them over 5 days ago before I even won any money and before my 1st withdrawl. It all just sat pending for days and days untill i requested a withdrawal then i was asked to give a paper stating my name, the date, the amount. If anyone banks at cibc they know that it doesnt show times and names. Its the main reason I kept the gigadet receipt that has all the info on it and I'm more than happy to give my banking info again to cross check.

I want to be a long time player to gslot. I'll prolly end up giving it back but I'd love the confidence to be able to cash out when I want. If they want to guide me on how to get the piece of paper they are after id be more than happy to oblige.

Read the casino review

3 Responses

ThePOGG
Mar 02, 2021

Hi mitchooo - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Exactly what has the operator asked you to provide?

Thanks,

ThePOGG

ThePOGG
Mar 14, 2021

Hi mitchooo,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Mar 21, 2021

Hi mitchooo,

If we haven't heard from you by Friday the 2nd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

mitchooo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • GSlot
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 27, 2021

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.