iGame.com - Debit without notification

Hi Johandrej - welcome to ThePOGG.com!

Before we can do anything to help you with this issue you'll need to provide us with your username and email address at iGame casino.

Thanks,

ThePOGG

[EDIT] [EDIT]

Today I recieved a letter from iGame MH Dept 8391, 19 great northern way, netherfield, nottingham, NG4 2HD

UNITED KINGDOM.

I was so happy I thought they gave me my money with a check. But it was an offer, 100 freespins if I deposit cash at iGame? This is outragous!

I was in contact with Unibet group a minute ago. They can't get ANY information on me in the register. iGame is a Standalone group going under Unibet group.

Today they notified me that I was wrong and they were right all along. They also blocked my account without further information or proof. I have now blocked my bank card and notified them about the money fraud, also I filed this "event" to the swedish police.

Hi Johandrej, I've managed to get hold of iGame casino. To move forward with the discussion of your complaint they need you to provide them with permission to discuss your account. That being the case I need you to email [EDIT] stating specifically that you give iGame permission to discuss the details of your account with [EDIT] at ThePOGG.com. If you could CC in [email protected] that would be appreciated. Thanks, ThePOGG

I've done as You asked

No responses yet in my inbox

Hi Johandrej, I've received the full play history for your sessions from iGame. Unfortunately they don't support your account of events. Below you can see a series of tables each showing key events during your playing session on the 18th of April:

Event	Time	Balance (€)	Notes
Deposit	15:19:37	54.13	500SEK
Bonus Added	15:24:09	108.06
Play Starts	15:24:24	108.06
Balance after play	15:30:57	0.16

Event	Time	Balance (€)	Notes
Deposit	15:31:25	108.42	1000SEK
Play Starts	15:32:31	108.42
Balance after play	15:41:50	3.82

Event	Time	Balance (€)	Notes
Deposit	15:42:24	112.08	1000SEK
Play Starts	15:42:33	112.08
Balance after play	15:51:49	1.08

Event	Time	Balance (€)	Notes
Deposit	15:52:11	109.34	1000SEK
Play Starts	15:52:18	109.34
Balance after play	15:59:49	1.54

Event	Time	Balance (€)	Notes
Deposit	16:00:13	109.8	1000SEK
Play Starts	16:00:22	109.8
Balance after play	16:04:31	2.85

Event	Time	Balance (€)	Notes
Deposit	16:10:35	108.31	1000SEK
Play Starts	16:11:28	108.31
Balance after play	16:21:31	8.46

Event	Time	Balance (€)	Notes
Deposit	16:21:54	116.72	1000SEK
Play Starts	16:22:02	116.72
Balance after play	16:23:32	1.72

Event	Time	Balance (€)	Notes
Deposit	16:23:58	109.98	1000SEK
Play Starts	16:24:03	109.98
Balance after play	16:27:24	0.63

Event	Time	Balance (€)	Notes
Deposit	16:28:01	0.63	3x failed deposit of 1000SEK

What the above shows is a pattern where you make a deposit, play until that deposit's gone, then go back and make a further deposit. If as you claim you were making deposits and did not believe these to be going through I would expect to see certain behaviour patterns which are absent from your play history. Specifically, I would expect to see the below: If you were trying to deposit and did not believe that the deposit had gone through I would expect to see multiple attempts to deposit. It's a natural response when you do not get the expected result from a computer to try again - this is why many banking pages in all different sectors have clear warnings to users to only click the 'Buy' button once. Instead what's shown in the play history is single attempts to process a deposit in all instances where the deposit was successfully made and multiple attempts only on the 2 occasions where the deposits genuinely failed. If you believed a deposit had failed, I would expect delays as you tried to contact a support agent to get help. Instead what we see above is a pattern wherein after each deposit you very quickly move back into a game and commence play. Over 9 deposits you took an average of 56 seconds between completing your deposit and starting play. This figure is being skewed by the first deposit where a bonus was involved. If we remove that from the data set you averaged 27s between completing your deposit and placing your first wager. In fact in 5 out of the 9 instances you return to playing less than 10 seconds after the supposed failed deposit. My point here is that the delays while you try to figure out what's gone wrong with your deposit are not present, in fact you respond to what you claim to be failed deposits not by trying to deposit again or trying to contact support but returning almost immediately to playing. In all but one instance after you deposit you go in to play a game and proceed to play until your balance drops to the point where you could not place the same wager again that you placed on the previous round. In the one instance where you initiate a deposit before your balance is entirely depleted you only had enough remaining funds for 2 further bets at the previous wager amount, i.e. a very low balance. If you were simply looking to refresh a free play balance you could just reload the game, but instead each time you make a deposit you play and only try to deposit again when you have insufficient funds to continue to wager at your current level. You never go into other games to try and play for free. After each bust out you return to the cashier, make a single attempt to deposit and only return to playing at the point where the deposit has been successful. The simple facts of this issue are that the behaviour that you exhibited does not conform to the patterns I would expect to see from a player who was experiencing issues depositing and genuinely believed that they were only gambling in free play mode. As such this case will be ruled in favour of iGame. ThePOGG