Resolved - This player has become non-responsive to our requests for an update so we assume that they have now received their funds.
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I deposited through my debit mastercard and won anx was eleigable to withdraw. I requested my withdrawal via wire transfer. I got told the casino does not wire transfer. They said i have to make a small deposit through a visa credit card then i can withdraw to it. I advised them i dnot hold any credit cards. They said i could use a family members card. I used my sons card ending in 6759. I provided them with a letter signed by my son in thd format the casino required. Provided a copy of his card and a copy of his drivers licence as ID. I provided for myself mh passport copy my drivets licence copy
Copy of my debit card
They said my card had no name i said yes my card is directly attached to my bank account. I got a letter from my bank to confirm that the card was attached to my account. For the whole month they keep sending emails to upload the said documents and I have uploaded through my account and also emailed the.
I have in total uploaded 15 times in total. Nothing no real communication they say go to chat.
The agents on chat are of no help. All they say you have to wait for your accounts to be verified. 15 times is a joke.
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sue1212 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 3, 2019