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Resolved - This player has become non-responsive to our requests for an update so we assume that they have now received their funds.

Read our Jambo Casino Review.

Player's Complaint

I deposited through my debit mastercard and won anx was eleigable to withdraw. I requested my withdrawal via wire transfer. I got told the casino does not wire transfer. They said i have to make a small deposit through a visa credit card then i can withdraw to it. I advised them i dnot hold any credit cards. They said i could use a family members card. I used my sons card ending in 6759. I provided them with a letter signed by my son in thd format the casino required. Provided a copy of his card and a copy of his drivers licence as ID. I provided for myself mh passport copy my drivets licence copy

Copy of my debit card

They said my card had no name i said yes my card is directly attached to my bank account. I got a letter from my bank to confirm that the card was attached to my account. For the whole month they keep sending emails to upload the said documents and I have uploaded through my account and also emailed the.

I have in total uploaded 15 times in total. Nothing no real communication they say go to chat.

The agents on chat are of no help. All they say you have to wait for your accounts to be verified. 15 times is a joke.

Please help

Read the casino review

5 Responses

User icon
September 3, 2019

Hi sue1212 - welcome to!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
September 3, 2019

I will send papetwork i sent to jambo to your complaints

User icon
September 10, 2019

Hi sue1212,

Jambo casino inform us that you have now been paid. Can you confirm receipt of your funds?



User icon
September 17, 2019

Hi sue1212,

I'm following-up on the above?



User icon
September 24, 2019

Hi sue1212,

If we have not heard from you by Friday the 4th of October I'll assume you've received your funds and close this complaint.



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sue1212 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jambo
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

September 3, 2019

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