Live.Casino - account closed and funds confiscated
Found for the Casino - Live.Casino provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.
Read our Live.Casino Review.
I have been using live.casino for a while. They offer their players a 10% cashback promotion from net losses each week. Obviously, just like any other casino bonus, this will give the player a small advantage over the casino in the long run. It doesn't say anywhere in their terms and conditions that certain gambling patterns are not allowed. So I aimed for that, and I have been placing to big stakes one or a few times per week. Sometimes winning, sometimes losing and receiving the cashback. It states in their anti-fraud policy, that cheating such as gaining an unfair risk free chance of winning is not allowed. But there is no such thing as a risk free chance of winning. They gave me a small advantage, but there is still no guarantee that I would be able to beat the house with my gameplay patterns. Before they closed my account, I had exactly 4283,5 euros in there, 3000 from which were on a pending withdrawal request to my Skrill account. I know, because I had taken a picture of my screen while placing my last bet in there. The customer support I have spoken to have told me, that they closed my account, and referred to their anti-fraud policy, as well as confiscating all the money I had in there. They never provided me with a proof or specific rule I should have been breaking. And I have read all their terms and conditions, and can confirm that none of those rules have been broken. Those were all money I have obtained/won legally with no cheating involved. And I believe they don't have the right to confiscate the money at will, with no proof of cheating. So I demand a refund of my lost money, which was 4283,5 euros.
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