Lucky spins - casino delaying

Ruling

Resolved - After a short payment delay Lucky Spin casino paid this player in full.

Player's Complaint

Hello, I'm hoping you can help. I have been waiting for my withdraw from Lucky Spins casino since 22/5/2015. The first time I tried to withdraw I was told (after almost 2 weeks of me contacting them and being in a lot of contact) that my withdraw was too much for the bonus I received and I would have to cancel the withdraw and withdraw the amount that they stated which I did on the 3/6/2015.

I was then told that the withdraw would take 3 days, so after 3 days not including the weekend on the 8/6/2015 and the money not being credited, I contacted them again for them to say another 24hrs after the 24hrs I contacted them today and guess what, another 24hrs. But this time they have said they will pay in euros instead of gbp (£) which is what I paid into the casino and wagered the play through in.

I have kept screen shots of the conversations since 3/6/2015 when I was told that my withdraw amount was wrong. Hopefully you can give me some advice and thank you in advance. [EDIT]

Read the casino review

4 Responses

ThePOGG

June 9, 2015

Hi racheldx - welcome to ThePOGG.com!

Before I can do anything to help you I need you to provide me with your username and email address at Lucky Spin casino. Once I have those I'll contact the casino.

Thanks,

ThePOGG

racheldx

June 9, 2015

Hello Pogg, Thank you for the quick response. user name is [EDIT] and email is [EDIT] Thanks again , [EDIT].

racheldx

June 10, 2015

Hello again Pogg, I'm just letting you know that they have now paid and also in gbp, Thank you again, Rachel.

ThePOGG

June 10, 2015

Hi racheldx,

That's great to hear - I sent them over the complain a couple of hours ago. I'll email them now to say that it's been resolved.

Glad you got your money.

ThePOGG