Lucky Thrillz - Account issue

Hi helpjakes - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Thank you. Just as an update the only message I have had from them is as follows over the last few days:

Dear Xxx,

Just to confirm as per your request, your Luckythrillz account has been closed.

Please don’t hesitate to get back in touch xxx, by chat or by email at [email protected], should you wish to play again.

For sure loads of free bonuses will be waiting for you!

Yours sincerely

xxx

Account Manager

Luckythrillz

So they have totally ignored my complaint and also added I can reopen my account after me telling them about my issues... :/

Hi helpjakes,

When you originally self-excluded at Hopa casino you selected an option to limit the self-exclusion only to Hopa casino rather than extending it to the whole license.

As a result of this complaint your self-exclusion has now been extended to your Lucky Thrillz account. The support agent in question has simply spotted that your account was closed and failed to notice that the closure was Responsible Gambling based. They would not have been able to re-open your account for you.

I'm checking a few nuances of the self-exclusion regulations with the UKGC to ensure nothing inappropriate has taken place here and will revert to you once I've received feedback.

Thanks,

ThePOGG

Hi helpjakes,

My apologies for the delays. My understanding is that the operator will be issuing you a refund. Please give me some time to confirm. In the meantime if you hear anything I would appreciate it if you could let us know.

Thanks,

ThePOGG

Hi

Thank you for the update. I have heard nothing my end from them but will let you know if I do.

Thank you

Hi helpjakes,

Has your deposit been returned?

Thanks,

ThePOGG

Hi helpjakes,

If we haven't heard from you by Friday the 13th of April I'll assume you've receive your refund and close this complaint.

Thanks,

ThePOGG

Hello,

Sorry for the delay I have been away.

I can confirm that I have received a refund. Thank you very much for your help with this.

If it could be noted, at no point in this did I hear a word from the casino to confirm or respond to anything, just the refund in my account, but I am grateful for that so thank you!

Hi helpjakes,

Thanks very much for letting us know. It is appreciated!!

ThePOGG