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Maneki - Cashout stuck at "pending" due to software bug.


Resolved - Both Maneki Casino and the submitting complainant have confirmed that this issue has been resolved and the player has received their funds.

Read our Maneki Casino Review.

Player's Complaint

My cashouts of 1000 and 4000 euros have been stuck in a "pending" state due to a software bug according to the casino.

I think they could cancel the transaction manually but they do hesitate.

Read the casino review

4 Responses

User icon
November 6, 2019

Hi nihilus - welcome to!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
November 12, 2019

Hi nihilus,

I've spoken to Maneki about this issue. They inform us that this issue has been resolved and that your withdrawal will be paid shortly. We would appreciated it if you could confirm when you receive your funds.



User icon
November 13, 2019

Thanks you, the did the cancellation yesterday.

User icon
November 15, 2019

Hi nihilus,

Thanks for letting us know - it is appreciated!


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nihilus consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 6, 2019

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