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Maneki – Tournament price Nevers receive

Ruling

Found for the Casino - This player has become mixed-up about the victory criteria across two different tournaments and did not with the Pragmatic Play tournament.

Read our Maneki Casino Review.

Player's Complaint

I have spend more then 20 000 dollar to take thé first place of tournament pragmatic drops and win of thé week 5 and i just dont receive nothing lol thé price suppose to be 12 000 US Nevers receive and thé casino Saïd i dont have win this tournaient but i promesse i win

Read the casino review

3 Responses

ThePOGG
Mar 09, 2020

Hi jul88bota - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Mar 13, 2020

Hi jul88bota,

I've spoken to Maneki Casino regarding this issue. You did finish first place but the top prize for this tournament was €2000, which you were paid.

Where you are getting confused is that the tournament had a total prize pool of €10k, but this is divided amongst all winners as shown in the page here [EDIT].

Thanks,

ThePOGG

ThePOGG
Mar 27, 2020

Hi jul88bota,

The Pragamatic Play tournament ran on different rules to the Golden Fish tournament that you won. This tournament as not based on the amount staked, but rather the highest win from a single spin on the selected games during the tournament period. You did not have the highest win for the tournament participants.

ThePOGG

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Agreement

jul88bota consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Maneki
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 7, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.