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Mason Slots - indicated a payout for the 8th time

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Mason Slots Casino Review.

Player's Complaint

Dear, for the 8th time a request for payment, has now been refused 7 times without well-founded reden.

in first instance one fell over my profile name, HWF and on id was [EDIT], that is equal.

That has now been corrected profile is on [EDIT], and still no payout.

I do not understand this commotion what is on credit card also HWF, please honor now request

Read the casino review

3 Responses

User icon
ThePOGG
April 21, 2021

Hi hwf - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Can you confirm - when registering with Mason Slots, you entered your initials on the sign-up form rather than your name?

Thanks,

ThePOGG

User icon
thepogg
May 1, 2021

Hi HWF,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
May 8, 2021

Hi HWF,

If we haven't heard from you by Friday the 21st of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

HWF consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mason Slots
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 21, 2021

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