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Megaslot - Rejected amounts written of my and credit on account

Ruling

Found for the Casino - While this player should not have been required to turn over their deposits before being allowed to withdraw, the losses in question occurred when the player played far past the rollover requirements.

Read our MegaSlot Casino Review.

Player's Complaint

Hi,

On the 27/28th may I played on megaslots.

A lot of deposits failed (status rejected on my account) where written from my bankaccount.

They credit the amount on my account and not on my bankaccount. I wanted to whitdrawl the amount (2300) All on rejected failures. But they rejected because of the wagerx3 on the deposits. They want me to play 6900 before I can withdrawl.

I did not realize that the rejected deposits where written from my bank until 29th may.

Hopefully you can help me with this.

Read the casino review

2 Responses

User icon
thepogg
June 5, 2022

Hi Tilly013 - welcome back.

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
June 13, 2022

Hi Tilly013,

We've reviewed your claim and sadly we cannot uphold it.

You are correct that there was a delay in crediting your deposits. This was outside of the operator's control, but regardless, given the extended length of the delay it was reasonable for you to request an immediate withdrawal due to dissatisfaction with the service provided. The standard 3x rollover should have been waived in this instance and your funds returned.

However, having reviewed your play, you completed the €6900 rollover requirement with a balance of €2794.29. You were not any worse off at this point. Play after this point was at your own discretion as you could have withdrawn at any time. You proceeded to wager a further ~€16000 at stakes that increased in risk from the previously play (max bet on first €6900 was €15, max bet on subsequent play was €50). Effectively, there was nothing to stop you cashing out with nearly €500 in profit and while there was a customer service issue the operator cannot be faulted for your decision to play on past the rollover requirement.

Sorry we could not be of further help.

ThePOGG

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Agreement

Tilly013 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MegaSlot
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 4, 2022

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