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MrGreen - Not fully refounded after account being blocked

Ruling

Found for the Casino - You cannot play with other properties on a UK license if you already have a self-exclusion in place with this license.

Read our MrGreen Casino Review.

Player's Complaint

When my account was blocked my real money balance was £277 and i was refounded only £50, please help, my email adrees is [EDIT]

Read the casino review

3 Responses

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ThePOGG
November 4, 2020

Hi gabr131984 - welcome to ThePOGG.com!

Why was your account blocked?

Thanks,

ThePOGG

User icon
gabr131984
November 5, 2020

They told me my account was blocked because i have a self exclusion on one of they're sister casino site's

User icon
ThePOGG
November 5, 2020

Hi gabr131894,

If you are already self-excluded at another property in this group then the operator would only refund your deposit.

Thanks,

ThePOGG

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Agreement

gabr131984 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Green
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Mr Green Limited

November 4, 2020

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