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N1 Casino - Acc banned

Ruling

Found for the Casino - This player has already withdrawn more than they deposited. As such, no refund of losses would be due.

Read our Casino Rex Review.

Player's Complaint

Hello i played on n1 Casino and overreavting so i closed my Account. I Open an Account on Casinorex and After i win and try withdrawl2 they bann my Account and telling me that i do self exclusion but i Never do this on Casinorex . And they dont verify if im the Person when some One Close Account. When i was losing all was fine from Casinorex After i win they bann me and telling me that i do self exclusion Limit. So i Never do this. And i want my Account and my Money back. They dont reacting to my emails.

Read the casino review

2 Responses

User icon
thepogg
July 21, 2022

Hi Denoconny - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
July 25, 2022

Hi Denoconny,

Having spoken to the operator, you only deposited €100 and have withdrawn €1200. There would be no refund due in this situation.

Thanks,

ThePOGG

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Agreement

Denoconny consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Rex
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 18, 2022

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