NoBonus - Account blocked

Hi sashka8448 - welcome to ThePOGG.com!

As we are the ADR for the L&L Europe license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further - can you please provide your full address?

Thanks,

ThePOGG

[EDIT]

Hi SashKA8448,

Our understanding is that this issue was caused by some confusing relating to changes in the operator's restricted countries list. NoBonus will be paying your cashback. Can you please check your account and let us know when you have received your funds?

Thanks,

ThePOGG

It's good. Thanks. Can I only expect a Cashback refund or a full refund? Since it seems to me that the casino does this on purpose and if I won, they would not return the winnings to me. I will write to you as soon as I get something from no casino bonus.

Hi SashKA8448,

You'll get your cashback. The operator has acknowledge their mistake, which would have been no different had you won.

ThePOGG

I understood. I expect to receive funds from no bonus casino. As soon as I get the money, I'll write to you. Thanks.

Hi SashKA8448,

Have you received your cashback?

Thanks,

ThePOGG

Hi. No, I didn't get anything from nobonuscasino. I wrote to them in support, they asked on what basis I want to get a refund, I replied that I filed a complaint with you and that's it, there were no more letters.

Hi. I got a new email from the casino. The casino apologized and stated that players from Belarus are not banned. It was a misunderstanding. The casino offered to charge cashback, unblock the account and continue playing with them. I like that suggestion. I replied that I accepted their offer. Please do not close the complaint, because at the time of writing, my account is still blocked.

Hi. A week has passed, my account is still blocked, and I haven't received any new emails.

Hi SashKA8448,

Has this issue been resolved?

Thanks,

ThePOGG

Hi. No. Nothing has changed.

The account was unblocked. But the cashback hasn't been credited yet

Hello! My account was unblocked. I got 10% cash back. The complaint can be closed. Thank you very much.

Hi SashKA8448,

Thanks for letting us know - it is appreciated!

ThePOGG