Found for the Player - While we have been assured that Betfair/PaddyPower are looking into this issue internally they have not fed back to us. As such we cannot offer any explanation for the player's account of events.
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I requested to close my Paddy Power account back in January 2015 as I needed a break from gambling which was fine and easy enough to do via their web chat which I have a copy of. At that time I was not offered any self exclusion options and just keen to close the account. I then reopened the account yesterday with no problems where I deposited a total of £200 and won £1300. I then banked £500 of this which left me with £800 in my account. I then tried to log back on last night to collect the balance amount however I discovered my account had been closed as I previously had an account which was closed down. When I called Paddy Power the girl explained back when I closed my account there was only one option available which was a permenant closure. The girl ([EDIT]) then said they she would refund £1100 back to my account and the account would be closed again. After speaking to her boss she then came back and said she made a mistake and it would only be £200 I would receive which was my initial deposits. After reading some of your other complaints I came across a complaint where someone else managed to place a bet during their exclusion period as it was combined with Bet Fair and the response provided by Paddy Power stated "Any open bets will stay pending until they have settled and potential winnings can then be withdrawn by contacting customer service. Any balance has been returned to the active payment method on this account." This customer was not offered a refund against the deposits they made and LOST. I feel as I have WON here they are twisting the rules in their favour. I have since received my £200 deposit in my account which I feel has been short changed of £1100! It cannot be different rules for different customers. Thanks C
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Paddy Power - Failure to pay out winnings
Posted by cr2015
September 4, 2017
cr2015 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 4, 2017