Paddy power - non-payment

Hi bign81 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator who is routinely non-responsive to complaints submitted to this service. While we will try to contact the operator on your behalf you should be aware that the chances of a successful mediation are low.

Exactly what has the operator told you regarding the closure of your account?

Thanks,

ThePOGG

HI they asked me to supply all documentation which they verified and said I had passed security. They told me that they closed my account on business grounds and they did not have to give me an explanation nor would I receive my winnings. They refunded my deposit and froze the account. They then proceeded to ask for more documents 3 types of I'd that was provided and verified and they closed the account and will not respond to any more of my emails.i will email you all the documented evidence and chats with customer support. I telephoned also and the girl said I don't have to give a reason sorry for the frustration and hung up the phone.

Thanks

Any response

Hi I have had no response can i have an update?

Hi BingN81,

Unfortunately after repeated efforts to contact the operator about this issue we have had no response what-so-ever. I have no reasonable expectation of this situation changing.

All we can recommend you do at this stage is contact Paddy Power's UKGC approved ADR IBAS or alternatively look to pursue legal action against the operator. Greentablelegal.com may be able to assist with this if you choose to go down that road.

Thanks,

ThePOGG

Thanks