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PaddyPower - Account closed to prevent withdrawal of winnings.
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
PaddyPower offer a promotion of free spins for new customers. I signed up, used those free spins and won £7.24.
I then took my winnings of £7.24 and made a few bets on their Roulette game. Bringing my winnings up to £10.04.
PaddyPower offer a withdrawal through giftcard service.
I took my winnings of £10 and selected to redeem them for a £20 gift card which could be used at ASDA.
At this point I recieved an email stating that my account had been closed and my funds withheld.
I immediately contacted customer service.
Below is the transcript of my conversation with their customer service team:
My account has been closed when I tried to withdraw my winnings.
Feel free to press on one of the buttons
3 Responses
Hi DrFreeman,
I'm following-up on the above?
Thanks,
ThePOGG
Hi DrFreeman,
If we haven't heard from you by Friday the 29th of July I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
DrFreeman consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Paddy Power
- United Kingdom Gambling Commission
- Alderney Gambling Control Commission
- PPB Counterparty Services Limited
June 27, 2022
Hi DrFreeman - welcome to ThePOGG.com!
What reason did the operator give for refusing your withdrawal?
Thanks,
ThePOGG