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Paradise Casino - confiscated money

Ruling

Found for the Casino - Paradise Casino have provided sufficient evidence to demonstrate that this account has been involved in collusive activities that would breach operator terms and conditions.

Read our Paradise Casino Review.

Player's Complaint

I have deposited  310 euro to paradise casino(paradisecasino.com/) and i played in live casino (baccarat,roulette,blackjack),slots.When i try to withdraw 287 euro after 6 days i recieved email:

Dear Player,

"The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

• participating in any type of collusion with other players

• development of strategies aimed at gaining of unfair winnings

• fraudulent actions against other online casinos or payment providers

• chargeback transactions with a credit card or denial of some payments made

• creating two or more accounts

• other types of cheating"

"The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice."

I don't know what rules i'm violated: i have only one account,a made deposit without any bonus,  they must refund my money .They violated their rules   "The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance.''

Read the casino review

2 Responses

User icon
ThePOGG
November 8, 2019

Hi locotenet86 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
November 12, 2019

Paradise Casino have provided sufficient evidence to demonstrate that this account has been involved in collusive activities that would breach operator terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

locotenet86 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Paradise
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 8, 2019

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