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PH Casino - Closed account, no money paid

Ruling

Found for the Player - Despite our repeated efforts to contact PH Casino to discuss this issue we have received no response whatsoever from the operator.

Read our PH Casino Review.

Player's Complaint

Hi! I won in casino in June 2019 and my withdrawal has been pending since than. Recently they just closed my account! They do not respond to my emails too. Can you help me with that please?

Read the casino review

2 Responses

ThePOGG
March 10, 2020

Hi berkano - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
March 27, 2020

Hi berkano,

Sadly PH Casino have informed us that they will only discuss complaints with this service if we give them a positive review. This creates an impasse as no operator can receive a positive review if they refuse to discuss complaints (which PH Casino have done historically on multiple occasions).

Sorry we cannot be of any further help.

ThePOGG

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Agreement

Berkano consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PH Casino
  • Curacao eGaming
  • USoftGaming

March 10, 2020