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PH Casino – Closed account, no money paid

Ruling

Found for the Player - Despite our repeated efforts to contact PH Casino to discuss this issue we have received no response whatsoever from the operator.

Read our PH Casino Review.

Player's Complaint

Hi! I won in casino in June 2019 and my withdrawal has been pending since than. Recently they just closed my account! They do not respond to my emails too. Can you help me with that please?

Read the casino review

2 Responses

ThePOGG
Mar 10, 2020

Hi berkano - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Mar 27, 2020

Hi berkano,

Sadly PH Casino have informed us that they will only discuss complaints with this service if we give them a positive review. This creates an impasse as no operator can receive a positive review if they refuse to discuss complaints (which PH Casino have done historically on multiple occasions).

Sorry we cannot be of any further help.

ThePOGG

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Agreement

berkano consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PH Casino
  • Curacao eGaming
  • USoftGaming

March 9, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.