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Premier Casino - not paying winnings

Ruling

Resolved - Both the submitting complainant and Premier Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Premier Casino Review.

Player's Complaint

i won some money and then i was asked for documents and i gave them then i was asked for a skype video call for further verification, i did that and then i received an email that my account is now closed and my deposit amount (200e) will be refunded but i wont get my winnings

Read the casino review

9 Responses

User icon
thepogg
March 6, 2022

Hi Sortto123 - welcome back.

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please quote the reason the operator gave you for non-payment.

Thanks,

ThePOGG

User icon
thepogg
March 12, 2022

Hi Sortto123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
March 19, 2022

Hi Sortto123,

If we haven't heard from you by Friday the 1st of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
Sortto123
March 31, 2022

sorry i was waiting for an email, didnt notice i had to do something, i need ur help still

User icon
Sortto123
March 31, 2022

the email i got after skype video call was - Our payment team confirms that your account has been permanently closed by the decision of the casino management and your deposit will be refunded

User icon
thepogg
March 31, 2022

Hi Sortto123,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
April 16, 2022

Hi Sortto123,

Our understanding is that your payment has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
Sortto123
April 17, 2022

hey, thank you so much for helping me out, casino has paid the money

i appreciate ur work :)

User icon
thepogg
April 18, 2022

Hi Sortto123,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

Sortto123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Premier Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 5, 2022

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