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Royal Slots - Withdraw issues


Resolved - The submitting complainant has informed us that they have managed to resolve their issue with Royal Slots and have now received their funds.

Read our Royal Slots Casino Review.

Player's Complaint

I opened an account with them a couple of days ago, proceeded to deposit £500. Ended up deciding to call it a Night and withdraw £400 (my balance).

The next day I am emailed saying they suspect I have an account excluded on their network and that my account is now blocked and to send docs.

I sent all docs requested , I get no response.

Using live chat I am just told to wait

I am not aware of any other accounts I could have under their brand , at this stage I just want my winnings or original deposit back.

I have managed to deposit £500 over the course of several deposits so why am I allowed to do this if I am “excluded” some how. Interesting how these casinos happily take your money and only do any kind of checks when requesting withdrawals

I hope you can assist with me getting back those funds , I couldn’t find anywhere in their T + C about them confiscating my funds..

Read the casino review

3 Responses

User icon
December 28, 2019

Hi jgwilliams - welcome to!

Do you have an account with or



User icon
December 28, 2019


Not as far as I am aware.

The casino operator returned by £400 a couple days ago so I am happy with that result !

User icon
January 3, 2020

Hi jgwilliams,

Thanks for letting us know - it is appreciated!


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jgwilliams consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Slots
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • One Click Ltd

December 28, 2019

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