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Royal Slots - Withdraw issues

Ruling

Resolved - The submitting complainant has informed us that they have managed to resolve their issue with Royal Slots and have now received their funds.

Read our Royal Slots Casino Review.

Player's Complaint

I opened an account with them a couple of days ago, proceeded to deposit £500. Ended up deciding to call it a Night and withdraw £400 (my balance).

The next day I am emailed saying they suspect I have an account excluded on their network and that my account is now blocked and to send docs.

I sent all docs requested , I get no response.

Using live chat I am just told to wait

I am not aware of any other accounts I could have under their brand , at this stage I just want my winnings or original deposit back.

I have managed to deposit £500 over the course of several deposits so why am I allowed to do this if I am “excluded” some how. Interesting how these casinos happily take your money and only do any kind of checks when requesting withdrawals

I hope you can assist with me getting back those funds , I couldn’t find anywhere in their T + C about them confiscating my funds..

Read the casino review

3 Responses

User icon
ThePOGG
December 28, 2019

Hi jgwilliams - welcome to ThePOGG.com!

Do you have an account with VegasBaby.com or Casinoland.com?

Thanks,

ThePOGG

User icon
jgwilliams
December 28, 2019

Hi,

Not as far as I am aware.

The casino operator returned by £400 a couple days ago so I am happy with that result !

User icon
ThePOGG
January 3, 2020

Hi jgwilliams,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

jgwilliams consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Slots
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • One Click Ltd

December 28, 2019

United States country flag

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. The laws in Canada with respect to gambling are complex and varied, with provinces and territories each setting their own rules. At the present time online gambling appears to exist in a grey area, where there are 'legal' province run operators, but gambling with overseas operators does not appear to be problematic. You can learn more about the legal status of gambling in Canada in our article - Is Online Gambling Legal in Canada?