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Royal Slots - Wont give me my winnings and keep rejecting "blurry" documents


Found for the Casino - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they did exceed the maximum allowed bet.

Read our Royal Slots Casino Review.

Player's Complaint

They wont refund me even though I have sent everything they have asked for they keep saying its blurry it's this its that, total joke now

Funny they dont worry about checks when u deposit money but as soon as I withdrawl they decline stop e playing and keep rejecting documents it's been going on for 4 weeks now. I just want my money. Please help

Read the casino review

4 Responses

User icon
February 17, 2021

Hi fedup202175 - welcome to!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

Please forward the documents you have submitted to [email protected].



User icon
February 28, 2021

Hi fedup202175, Thank you for your email. Having reviewed the document you sent over, there is no possibility that the operator is going to accept a photograph of this quality. Your submission will have to be of a photo that is far clearer. Here is an example: [EDIT] Thanks, ThePOGG

User icon
March 14, 2021

Hi fedup202175,

Have you submitted a clearer photograph?



User icon
March 21, 2021

Hi fedup202175,

If we haven't heard from you by Friday the 2nd of April I'll assume you no longer need our assistance and close this complaint.



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fedup202175 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Slots
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • One Click Ltd

February 17, 2021

United States country flag

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. The laws in Canada with respect to gambling are complex and varied, with provinces and territories each setting their own rules. At the present time online gambling appears to exist in a grey area, where there are 'legal' province run operators, but gambling with overseas operators does not appear to be problematic. You can learn more about the legal status of gambling in Canada in our article - Is Online Gambling Legal in Canada?