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Slots Capital - Rip off

Ruling

Found for the Casino - This player has failed to adhere to the rules of the bonus they accepted and has been abusive to this service and as such is banned.

Read our Slots Capital Casino Review.

Player's Complaint

I deposited 35 dollars claimed a promotion started winning when I tried to withdraw i wasn't able to yet so I called the man said play 279 more dollars and you will be able to so I did that and won a whole lot more 8000 total. I played 4000 back and requested withdraw two separate transactions of 2000 I got email for me to send some things in to verify my information so I did they emailed back and said it was reviewed and approved that they would be sending out a check that the check department was having issues would be fixed in few days then all random I get email that my winnings were voided due to something in the rules okay sure why when it's time to pay out did this bs happen. PLEASE HELP

Read the casino review

5 Responses

User icon
ThePOGG
February 22, 2018

Hi Renac8469 - welcome to ThePOGG.com!

Before we go any further I need you to tell me specifically what the casino said the problem was?

Thanks,

ThePOGG

User icon
ThePOGG
March 2, 2018

Hi Renac8469,

I'm following-up on this?

Thanks,

ThePOGG

User icon
ThePOGG
March 9, 2018

Hi Renac8469,

If we haven't heard from you by Friday the 16th of March I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

User icon
ThePOGG
March 14, 2018

Hi Renac8469,

Thank you for your email. Unfortunately I can say that the maximum bet term was in place at the time you played.

You can see our report of the SlotsCapital welcome bonus here - https://thepogg.com/welcome-bonus/slots-capital/. This page was last updated on the 5th of November last year. You can see that we've acknowledged the maximum allowed bet of $10 at this time. As such we know they were included in the general bonus terms and conditions when you played.

Sorry we cannot be of further help!

ThePOGG

User icon
ThePOGG
March 14, 2018

This user has engaged in sending abusive emails to our team. As such they are banned from any further use of this service.

ThePOGG

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Agreement

Renac8469 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 22, 2018

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