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SlotWolf - Withdraw

Ruling

Resolved - This player has informed us that they wish to withdraw this complaint. As such we assume they have managed to resolve this issue.

Read our Slot Wolf Casino Review.

Player's Complaint

I’m really not a happy person I don’t even want to type this out again but I have to since my first one didn’t go through. Well to get straight to the point slot wolf casino is the worst casino ever I deposited money from my debit MasterCard and that’s the way I should be able to withdraw. I tried all the other option and was unsuccessful and out 100 so I’m requesting something be done whether it’s mail me a cheque for the amount and shut my account or put the money back on my card ($600) using my debit MasterCard

Read the casino review

6 Responses

ThePOGG
March 17, 2020

Hi gizmo - welcome to ThePOGG.com! As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now. You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/ To summarise. – Use of this service does not preclude your seeking redress through court proceedings . – This service is free to use for both the complainant and operator. – At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions). – You are not obliged to obtain independent or legal advice or representation, though you may choose to do so. If you have any questions about the above, let me know. Specifically why were you to unable to withdraw with each method? Have you contacted the operator to discuss this issue? Thanks, ThePOGG

ThePOGG
March 24, 2020

Hi gizmo,

I'm following-up on the above?

Thanks,

ThePOGG

gizmo
March 24, 2020

Hi they are say I have to make a deposit using another method. So I did with Neosurf and I guess they don’t withdrawl through that one. Well it cost me 100 for that and don’t have anymore money due to covid19 and can’t make anymore deposits

gizmo
March 24, 2020

They say I need to deposit using another method which neosurf was one of them so I did and then they tell me that one was unavailable for withdraw in my country. I’m broke now due to covid19 so can’t deposit anymore and very frustrated

gizmo
March 26, 2020

I withdraw

ThePOGG
March 27, 2020

Hi gizmo,

Thanks for letting us know.

ThePOGG

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Agreement

gizmo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 17, 2020