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Spartan Slots - non-payment

Ruling

Resolved - Both the submitting complainant and Spartan Slots Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Spartan Slots Casino Review.

Player's Complaint

I have been looking for someone who can help me for a long time, as far as I have seen on your site, you are very successful and that is commendable.I also come to Croatia and occasionally play slot casino games, more for fun, I'm not a professional.For a long time I occasionally played at the Spartan slot casino, I broke the wagering of 1000 euros, dropped to just over 500 Euros, and when I came to a little over 260, I decided to withdraw the payout of 260 Euros as much as allowed on the Netteler account according to their conditions. This is where the problem arises programmatically do not allow me to enter the account stating that I can not accept players from my jurisdiction.I contacted suport casino but to no avail, no answer.Yet they keep sending me offers for free spins, which is proof that jurisdiction is not in question.The thing is simple, they don’t want to make a payment! I am sending you pictures and correspondence. The verification was successfully performed, and the amount of 260 Euros was deducted from the account, with a payment time of up to 6 days. You have my login and password, so try to log in from another address. Best regards, in the hope of a favorable outcome with great confidence.

Read the casino review

12 Responses

User icon
ThePOGG
June 18, 2020

Hi salsatronic - welcome to ThePOGG.com!

The Spartan Slots terms of use include:

"3.12 You confirm that you are not a resident in: American Samoa, Anguilla, Belgium, Bermuda, British Indian Ocean Territory, Czech Republic, Gibraltar, Guam, Hungary, Isle of man, Montserrat, Mozambique, Northern Mariana Islands, Puerto Rico, Saint Helena, Turks and Caicos Islands, United States, United States Minor Outlying Islands, Italy, Afghanistan, Aruba, Bosnia and Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Comoros, Democratic Republic of the Congo, Republic of the Congo , Costa Rica, Cuba, Denmark, Djibouti, Eritrea, Ethiopia, Gambia, Ghana, Guinea, Haiti, Islamic Republic of Iran, Iraq, Ireland, Israel, Korea (North) , Lebanon, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Malta, Mauritania, Mayotte, Netherlands, Nicaragua, Pakistan, Philippines, Romania, Rwanda, Saint Kitts and Nevis, Senegal, Serbia, Sierra Leone, Solomon Islands, Somalia, Sudan, Syrian Arab Republic, United Republic of Tanzania, Togo, United Kingdom, Uzbekistan, Vanuatu, Venezuela, Vietnam, United States Virgin Islands, Yemen, Zimbabwe, Curaçao, British Virgin Islands, Cyprus, Greece, Armenia, Azerbaijan, Estonia, Georgia, Kazakhstan, Kyrgyzstan, Lithuania, Belarus, Belize, Moldova, Republic of, Russian Federation, Tajikistan, Turkmenistan, Ukraine, Latvia, Slovakia, Tunisia, Croatia or any other jurisdiction where Your participation would be in conflict with any applicable law or any other rules, including those relating to online gaming. You may not access or use the SpartanSlots website, app(s) and Games from these jurisdictions."

What country did you select when you registered? Had you provided verification documents prior to this win?

Thanks,

ThePOGG

User icon
ThePOGG
June 26, 2020

Hi salsatronic,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
salsatronic
June 27, 2020

Of course, I chose Croatia, forwarded all the required documents. They subsequently brought Croatia as out of jurisdiction after my frequent insistence. There are screenshots with a production date where it is obvious that Croatia was not banned. In the end then how could I even play in a casino, if that is the case?

User icon
salsatronic
June 27, 2020

[EDIT] My screenshot from the Cuaracao site was made on May 30, 2020. at 8:25:42 Among other things, I have a screanshoot email from the support team, where they say that everything is in the process of withdrawing my wininngs. I sent you a few screanshots directly to your mail that prove it all.

User icon
ThePOGG
June 30, 2020

Hi salsatronic,

That screenshot is of an affiliate site. The information on this site would not be considered legally binding on the operator.

Do you have any evidence to support their terms having been changed after you registered?

Thanks,

ThePOGG

User icon
salsatronic
July 1, 2020

I have calls for free spens on mail, and many screan shoots, mail conversation with support ... and more. The video shows my username and spartan slot. Tell me how I can submit those recordings.

User icon
salsatronic
July 1, 2020

[EDIT] sri, 20. svi 12:37 prima ja [EDIT] Isključi za: engleski Open LiveHelp | Add us to safe sender list Hello salsatronic, We are always thrilled when our players get the chance to withdraw their winnings. Our account verification procedure is in place to ensure security during your gaming experience. Verifying your identity and payment details only takes a few minutes of your time. We require documentation that proves your identity, your address, and front copies of the credit/ debit cards successfully used in the last 6 months. You can upload the documents directly on the website and they will be reviewed within 24-48 hours. Completing this process will improve your withdrawal processing time. We keep your personal info confidential. This is for internal use only. Enjoy Enjoy your experience at casino!

User icon
salsatronic
July 1, 2020

[EDIT], This Bonus is waiting for you! [EDIT] pošta x SpartanSlots Otkaži pretplatu čet, 21. stu 2019. 08:04 prima ja [EDIT] Isključi za: engleski Can't see this? View online salsatronic Forgot Your Password? Banner Play now! Hi [EDIT], Your FreeSpins are waiting! You can stil enjoy the 25 FreeSpins we sent you yesterday! The bonus will expire on 21st November and we don't want you to miss it! All you have to do is click on the image above and login to your account! Your bonus will be there, waiting for you to enjoy it! Get online and enjoy the wonderful world of slots we providing, or try your hand on table games. We are putting a world at your feet and all you have to do is to have fun and fully take advantage of it! *This Bonus is valid until 21st November. Please note that Bonus rules apply and according to your VIP level there are restrictions on withdrawals from winnings derived form FreeBonuses, please check our T&C for more information. Regards, Account Manager We strongly encourage Responsible Gambling. We recommend our players to gamble only the money that they can afford to lose and remember that gambling is a leisure activity. Don’t want to receive these emails? Unsubscribe

User icon
salsatronic
July 6, 2020

I received this offer from Spartanslot today, should I accept? [EDIT] 10:19 (prije 33 minute) prima ja Your ticket has been created. Your account on SpartanSlots [EDIT] Mon, 07/06/20 8:19 am Hello, Hope this email finds you well! Unfortunately we are no longer available in your area. The balance that you have left in your account is from a free bonus so you are entitled to 100 euros from it, according to our free bonus rules, which we will be able to send if you confirm we can use the following Neteller account: [EDIT]. Please let us know as soon as possible. Thank you for your understanding in this matter! Have a great day!

User icon
ThePOGG
July 14, 2020

Hi salsatronic,

Spartan Slots inform us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
salsatronic
July 15, 2020

Many thanks POGG. It was not about a large amount, but about the principles. Insolence and arrogance of the Spartan support. I will not be richer or poorer for that amount. The victory was achieved thanks to you. Greetings from [EDIT] from Croatia.

User icon
ThePOGG
July 16, 2020

Hi salsatronic,

Thanks for letting us know - it is appreciated.

ThePOGG

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Agreement

salsatronic consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spartan Slots
  • Curacao eGaming
  • Engage Entertainment Group Inc.

June 18, 2020

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