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Spinia - casino account lockout

Ruling

Found for the Casino - Spinia Casino have presented sufficient evidence to establish that this player had opened multiple accounts in breach of terms and conditions.

Read our Spinia Casino Review.

Player's Complaint

Today I have a casino account blocked due to the fact that my account has duplicates. Over the past few months I have been making a lot of deposits and I had two withdrawals. There were no complaints before. Today, when I requested a withdrawal, they blocked my account and refused to even return the deposit. The support service did not respond readily and rudely. There is no evidence that I have a duplicate account in this casino. it's just not there and it's not true. I would like the casino to return all my deposits for all the time, minus the payment system commission and deduct my two withdrawals! The casino behaved extremely not pleasantly, rudely and without responsibly. I refused to provide any information and evidence of the reasons for blocking

Read the casino review

2 Responses

User icon
ThePOGG
June 19, 2019

Hi propor31 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before going any further I need to make clear that this is an English language service. For legal reasons we cannot allow you to post in Russian. You need to translate any information before posting it.

I'll contact the casino to see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
August 13, 2019

Spinia Casino have presented sufficient evidence to establish that this player had opened multiple accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further comments will be approved on this thread.

ThePOGG

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Agreement

propro31 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 19, 2019

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