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Uptown Aces - Cancelled withdrawal because promotion was used while pending


Found for the Player - This group of operators will void a valid win if you claim another bonus while the withdrawal is pending. This policy is nothing more than a player trap.

Read our Uptown Aces Casino Review.

Player's Complaint

I deposited at uptown aces. Actually made a few consecutive deposits without winning anything or attempting cashout. Then I win enough to cash out $410 and left like $50 bucks or so in to play. Lost that and redeemed a $20 manager loyalty bonus that was placed in my coupon section .lost that. Then I redeemed a free spins code that was sent to my email for deposited that deposited between aug.24th-aug31st. lost that . Then I redeemed a free spins trial for a game..lost that. Now I understand that I redeemed multiple free bonuses in a row. What I dont get is why they wanna void my winnings which I made and a withdrawal I requested PRIOR to redeeming any free bonuses. Plus they enticed me with these offers placing them in my coupon section and sending me an email. My withdrawal winnings were completely and entirely separate from any bonuses I used thereafter. That's like saying that I should receive all my money from past no bonus deposits that I lost on because I won money with a free bonus they gave me. Sounds stupid right? Why would they give me money I lost fair and square just because I won with a free bonus. Just like it's stupid to withhold my money that I won fair and square with my own money and requested withdrawal before I played with any bonuses. I want my money back at the very least from that deposit I made if not all of them I made that week. The lady tried to entice me saying I have cashback available if I would like to try my luck again. Can you Believe that? So now it's ok for me to redeem cashback since I have no withdrawal pending even though I just admitted to doing more than 1 in a row after my withdrawal request. They were not only offering but SUGGESTING I use another. I'm livid. Please help me... Thank you

I wanted to point out that In line 7 of uptown aces bonus terms and conditions, the wording used states "Players with one or more pending withdrawals currently in their account are not eligible to RECEIVE any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled". Now the reason given me was that I redeemed an offer for 50 free spins that was sent to me by email. Line 8 of the t

Read the casino review

1 Responses

User icon
August 28, 2020

Hi elferg - welcome to!

Sadly there is nothing we can do to assist you with this matter. While we agree that using a subsequent violation to void a withdrawal that was already placed is entirely unfair, we have discussed this issue with this group of operators previously and they will not change their position.

Sorry we cannot be of further help.


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Elferg consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Uptown Aces
  • Deckmedia N.V.

August 28, 2020

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