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Uptown Aces - Denied payout


Found for the Casino - Uptown Aces have provided game records demonstrating that this player has exceeded the maximum allowed bet while playing with a bonus. As such there's no grounds for us to require the return of winnings.

Read our Uptown Aces Casino Review.

Player's Complaint

I played at Uptown Aces and was able to cashout. I didn't know that there was a cap on how much you could bet. I think I bet one round of 12.50 and I had no idea that was not allowed. It said winnings from that would be voided. So,they took all of my money. I would just like to get my payout. I am okay if they take the winnings that should be voided. I will know that in the future. I hope you can get my money for me. Thanks [EDIT].

Read the casino review

4 Responses

User icon
May 19, 2017

Hi Imachiz - welcome back!

Unfortunately it's unlikely we'll be able to do anything to help you in this instance. If you've breached bonus terms and conditions you've violated a contract you agreed to. At that point the operator are within their rights to void the contract and reset the balance to pre-contract conditions.

The only possible exception to this would be if it is only a single violating bet placed by accident and that bet resulted in zero returned. If that's the case please let me know.



User icon
May 22, 2017

This is a follow-up to my complaint. If there is any way you can get me my money, I would greatly appreciate it. I tried to get them to send me a copy of my betting history, so I can see for myself. I haven't heard back from them.

User icon
May 23, 2017

I still haven't received a copy of my betting history on my deposit.

User icon
May 26, 2017

Hi Imachiz,

We've received a truncated section of your play history that shows a total of 49 spins at $12.50. If you want to see this let me know and I'll email it over.



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Imachiz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 19, 2017

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