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WallaceBet – refusing to give me proper bonus

Ruling

Found for the Casino - This player has claimed the wrong bonus. Which explains why both the bonus and terms differed from their expectations.

Read our WallaceBet Casino Review.

Player's Complaint

I took part in their promotion, and made a 300 euro deposit. I noticed that I only got 200 euros on top of this and opened their live chat. They told me that it is only up to 200 euros, even though they promote it up to 600 euros. They didnt manually add it for me, and I started playing. After winning 1.5k from Atlantis, they reduced my winnings because of "bonus violation, using bigger bet".

Their VIP-bonus has a max bet of 20e, not 5e.

Read the casino review

4 Responses

ThePOGG
Aug 03, 2020

Hi mattilabeast - welcome back.

Where do you see the VIP bonus advertised as up to €600?

Thanks,

ThePOGG

ThePOGG
Aug 11, 2020

Hi mattilabeast,

I'm following-up on the above?

Thanks,

ThePOGG

mattilabeast
Aug 11, 2020

It was on their site.

wallacebet.com/promotions/vip-casino-bonus

ThePOGG
Aug 13, 2020

Hi mattilabeast,

You've received the standard welcome bonus which is advertised a 100% up to €200 with a total bonus of €600 available across the 3 stages of the package. And that would explain why the lower maximum bet has been enforced.

Thanks,

ThePOGG

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Agreement

mattilabeast consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Wazamba
  • Curacao eGaming
  • Araxio Development N.V.

August 1, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.