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– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

Betsafe Casino Review

Review last updated - January 2021.

OVERVIEW | 8.54/10

Founded in 2006, Betsafe, have so far racked up a wealth of positive feedback on gambling related message boards since their acquisition by the Betsson group – an industry giant – which can only be good for customers. Licensed in Malta by the MGA and in the UK by the UKGC, Betsafe Casino offers a wide selection of games - in the region of 1400 - across categories including: slots, table games, jackpots and live play games. Software providers include: IGT, Play 'N Go, Evolution, Red Tiger, Thunderkick, NYX Gaming, Yggdrasil, iSoftBet, Leander Games, Scientific, Microgaming and NetEntertainment. Full details of Betsafe's sister properties can be found on the BML Group Ltd's Maltese License page but he best known are: Jackpot247, Thrills, Kaboo, Guts and Loyal Casino.  The casino's website also offers a sportsbook and utilises a: black, white and red colour scheme  its logo is its name in white lowercase letters and to the right hand side is a red starshaped stylised representation of a figure.  Betsafe work hard to make sure that their player's needs are met and as such customers report high levels of satisfaction.


In early 2018 a representative from the Betsson group - the owners of Betsafe - reached out to this service and with their help we have managed to review and resolve all historic complaint issues with this group. We now have a strong, positive, working relationship with this group that will allow us to assist players with complaint issues. As such we're very happy to welcome all the properties being run by this group to Recommended status.

For references see Betsson Group Player/Affiliate Issues

You can see the latest updates to Betsafe casino's terms and conditions here.

BONUSES | 7 / 10

100% up to $1000
Max Bonus 1000
Min Deposit 10
Max Bet 8/0.50
Type Cashable
Wagering 50xB
Deposit Method Restrictions:
Neteller, Paypal or Skrill
Country/Regional Restrictions:
This is the Canada specific welcome bonus. Alternative bonuses available in other jurisdictions.

Terms and Conditions

The Betsafe Welcome bonus currently consists of a bonus of 100% up to $1000 and 50 complimentary spins on Cleopatra Super Stales.

The minimum deposit that will trigger the bonus is $20.

The bonus carries a 50xbonus wagering requirement and 35xwinnings for the complimentary spins.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is $8 on any single round of play or $0.50 on any single payline.

There is no maximum win on the complimentary spins.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

This is the Canada specific welcome bonus. Alternative bonuses available in other jurisdictions.

The bonus and any associated winnings will expire after 14 days if the wagering requirements are not completed. Winnings from complimentary spins will expire in 5 days if wagering requirements are not completed.

Game Weightings:

  • 100%: Slots
  • 50%: Live Dream Catcher
  • 15%: All other Live games
  • 10%: All Roulette (except Live), Caribbean Stud & Casino Stud Poker games, All Casino Hold’Em, Red Dog, Pai Gow Poker Games, Oasis Poker & Texas Hold’Em Poker Games
  • 5%: All BlackJack (except Live BlackJack), Baccarat, Video Poker, Pontoon, Beat Me, Punto Banco Games
  • 0%: 1429 Uncharted Seas, Aliens, Big Bang, Blood Suckers, Castle builder, Castle Builder 2, Champion of the Track, Dead or Alive, Devil´s Delight, Eggomatic, Epic Gems, Eye of the Kraken, Kings of Chicago, Pearls of India, Robin Hood, Scrooge, Sea Hunter, Super Monopoly Money, The Wish Master, Tower Quest, Wild Gambler, Wizard Shop, Zombies

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to $1000
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Value to Player for:
Bonus Value
low roller
mid roller
high roller
superhigh roller

Payout Speed: 24h | 10 / 10

Withdrawals to ewallets are listed as being paid within 24 hours.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard, Trustly, PayPal, EcoPayz, EntroPay and Bank Transfer.

Maximum Withdrawal - £50,000 in 24 hours.

Minimum Withdrawal - £20.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10

Betsafe use Net Entertainment software in their Casino Red and Cryptologic in their download Casino Black. Check out our Net Entertainment Software Review and Cryptologic Software Review for more information.

Game selections are as follows;



Table Games – 48

Slots – 963

Video Poker – 14

Live - 106

Jackpots - 115

Customer Service | 10 / 10

Email Testing Record

  • January 2021 - 33 minutes.
  • June 2020 - No response .
  • September 2019 - 45 minutes.
  • May 2019 - 7 minutes.
  • November 2018 - 17 minutes.
  • April 2018 - 10 minutes.
  • November 2016 - 34 minutes
  • December 2015 - 11 minutes
  • June 2015 - 9 minutes
  • November 2014 - 1 hour 24 minutes
  • June 2014 - 2 minutes
  • December 2013 - 55 minutes
  • June 2013 - 26 minutes
  • January 2013 - 1st email - 3 hours 15 minutes

Licensing | 8 / 10

Betsafe hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Betsafe currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Betsafe does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, American Samoa, Oceania, Angola, Australia, Bahrain, Belgium, China, Cuba, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, Finland, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Greece, Guadeloupe, Guam, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Italy, Jordan, Democratic People's Republic of Korea, Kuwait, Latvia, Libya, Lithuania, Malaysia, Martinique, Mauritania, Mauritius, Morocco, Netherlands, Netherlands Antilles, Norfolk Island, Oman, Pakistan, Portugal, Qatar, Rwanda, Saudi Arabia, Slovenia, Somalia, Spain, Sudan, Syrian Arab Republic, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen.


Contact Details:

Email :[email protected]
[email protected]
[email protected]
Phone :+44 808 238 0028
Address :Betsson Malta Ltd.
G.B. Building
Watar Street
Ta' Xbiex

Slots RTP

Betsafe casino publish house edge information (RTP) for all games in their Casino Red. They do no publish this information for their Casino Black games.

Comp Points

Betsafe Casino do not offer a comp point program.

Closing Thoughts

The Betsson group have a low volume of player complaints and the type of complaints that come through indicate that most players are unlikely to encounter problems. Betsafe Casino, as part of this group, have a positive reputation in the online gambling industry. Players can relax in the knowledge that they will experience high quality customer support with this group of operators and as such they do very well in a competitive industry.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.



Betsafe - let me play from restricted country

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Betsafe - refuse to pay due to withdraw option

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Found for the Casino

Betsafe - Casino win removed

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Betsafe - Account block

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