OVERALL VERDICT
10/10

TRUSTWORTHINESS
10+

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OVERALL VERDICT

10/10

PAYOUT SPEED

10/10

Customer Service

10/10

Bonuses

9/10

Software

10/10

Licensing

10/10

WEBSITE

OWNERSHIP

Imperium Network Solutions Limited

AFFILIATE PROGRAM

Casilando Affiliate

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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

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– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

–

Casilando Casino Review

Name: Casilando Casino Review
Item: Casilando
Rating: 10
Author: ThePOGG

Review last updated - January 2021.

OVERVIEW | 10/10

Casilando Casino are part of the Imperium Network Solutions Group. Casilando Casino is licensed by Curacao egaming, by the MGA in Malta and the UKGC in Great Britain. They provide a range of games from: NetEnt, Betsoft, NextGen Gaming, iGaming2Go and Thunderkick. The website design is based around a mainly blue and white colour theme - its logo is its name in black letters and sitting above the name is a stylised group of triangles in blue, green, pink and yellow - they form a kind of mountain shape. They currently have no complaints logged at any of the major gambling portals.

TRUSTWORTHINESS | 10+

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Casilando Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Casilando casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Cailando casino. Read more about our guarantee here.

BONUSES | 9 / 10

100% up to £100
Max Bonus	100
Min Deposit	20
Max Bet	5
Type	Cashable
Wagering	35x(d+b)

Deposit Method Restrictions:
Neteller, Skrill

Country/Regional Restrictions:
Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia Only available to players from the United Kingdom. Other bonuses available in other jurisdictions.

Full Casilando bonus review

Terms and Conditions

The Casilando Welcome bonus currently consists of a bonus of 100% up to £100 plus 20 complimentary spins on Rich Wilde and the Book of the Dead.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and 35xwinnings for the complimentary spins.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like. (The standard bonus structure where all funds are locked until wagering requirements have been completed are used for non-UK players.)

The maximum allowed bet while playing with this bonus is £5.

There is no maximum allowed win associated with the deposit bonus and the complimentary spins have a maximum allowed win of £100.

The bonus is cashable.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Players from the following countries are not eligible to receive this bonus - Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia

Game Weightings:

Bingo (Bingo Bonus) 100%

*Slots (Casino Bonus) 100%

Progressive Jackpot Slots (Casino Bonus) 0%

Fun (Casino Bonus) 100%

Virtual (Casino Bonus) 100%

Scratchcards (Casino Bonus) 100%

Ball (Casino Bonus) 100%

Super Hi Lo, Winners Wheel, Six Ball, Hi Lo Money Spinner (Casino Bonus) 100%

Table Games (Casino Bonus) 10%

Poker Games (Casino Bonus) 5%

*Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Beetle Frenzy, Gold Rush, Jackpot 6000, Lucky 8 Line, Magic Love, Mega Joker, Pirate's Gold, Safari Madness & Super Nudge 6000, Big Bad Wolf 20%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to £100

T&CS APPLY

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Value to Player for:

£13.00

Bonus Value

low roller

mid

mid roller

high

high roller

high

superhigh roller

n/a

Payout Speed: 24h | 10 / 10

Casilando honour the majority of payouts in 24 hours.

Maximum Withdrawal - Not listed on site though when asked, casino support stated that the maximum withdrawal was £5,000 per week.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Neteller, UKash, POLi, Paysafecard and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Casilando Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 79

Slots – 515

Video Poker – 10

Jackpot - 29

Live - 14

Customer Service | 10 / 10

Email Testing Record

January 2021 - 2 hours 59 minutes.
June 2020 - won't answer without an account.
September 2019 - 1 hour 43 minutes .
May 2019 - 22 minutes .
November 2018 - 20 minutes
August 2017 - 47 minutes.

Licensing | 10 / 10

Casilando Casino hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Casilando currently use eCogra. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Casilando for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Casilando does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, American Samoa, Oceania, Australia, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Democratic People's Republic of Korea, Lao People's Democratic Republic, Latvia, Lithuania, Malta, Myanmar, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Reunion, Romania, Russian Federation, Sao Tome and Principe, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Turkey, Uganda, Ukraine, United States, United States Minor Outlying Islands, Viet Nam, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact

Contact Information:

Email :	[email protected]
Postal address:	Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.
Postal address:	Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat:	Available on casino website 24/7.

Slots RTP

Casilando Casino provide the RTPs for all of their slots games.

Comp Points

Casilando Casino do not appear to provide a comp points system for players.

Closing Thoughts

The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. There are very few teams that we have worked with that hold as much of our respect. That we function as an ADR service for this license provider under their MGA license simply adds an extra layer of confidence that players signed-up with Casilando will be treated fairly. Various online gambling forums highlight that this group are well thought of by the players they service.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Bingo Northern Ireland

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.