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– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Withdrawals take over 24 hours.


Grosvenor Casino Review

Review last updated - May 2017

OVERVIEW | 8.68/10


Grosvenor Casino – owned by the Rank group who operate 55 casinos in the UK (under the names of Grosvenor and G Casinos) and 2 casinos in Belgium – is rapidly becoming one of the most reliable names in online gaming. You can be confident that when you deposit with their online casino that your money is in the hands of an exceptionally experienced casino business.

TRUSTWORTHINESS | 8/10


All six of the reviewers who work regularly for this site have held accounts with Grosvenor Casino for several years. The few issues that have ever arisen have been dealt with in a very swift and friendly fashion. Grosvenor Casino also have an exceptionally good reputation within the industry.

You can see the latest updates to Grosvenor casino's terms and conditions here.

BONUSES | 8 / 10


100% up to £20
Max Bonus 20
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 5xb
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Grosvenor Welcome bonus currently consists of a bonus of 100% up to £20.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 5xbonus for the deposit.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum allowed bet for this bonus.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to £20
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Value to Player for:
£16.23
Bonus Value
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Payout Speed: 24-72h | 8 / 10


Using Neteller the Grosvenor website states that withdrawals should take no more than 72 hours. However all of our reviewers report withdrawal normally paid in within 24 hours. Our casino rep ensures us that the extended timeframe is in place as a safty net only in case on bank holidays or delays at the processor end

Banking options available - Credit/Debit cards, Neteller, Moneybookers, UKash, Bank Wire or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Grosvenor Casino use Playtech software for their download casino and offer a selection of IGT (WagerWorks), Evolution Gaming, Novomatic, Realistic Gaming, OpenBet, Blueprint Gaming and MicrogamingPlaytech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 34

Table Games – 17

Slots – 71

Slots – 100

Video Poker – 13

Video Poker – 2

Live – 5

Live – 3

Jackpots – 20

Jackpots - 16

Customer Service | 10 / 10


All our reviewers report very positive experiences with Grosvenor Casino customer services.

Email Testing Record

  • November 2018 - 33 minutes.
  • November 2016 - No Reply
  • June 2015 - 28 minutes
  • November 2014 - 2 hours 2 minutes
  • June 2014 - No Response
  • December 2013 - 3 hours 1 minute
  • June 2013 - 32 minutes
  • January 2013 - 1st email - 3 hours 56 minutes

Licensing | 10 / 10


Grosvenor hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Grosvenor currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Grosvenor does not accept players from the following countries: Afghanistan, Asia, Aland Islands, Europe, Albania, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Argentina, South America, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact


Contact Details;

Email : [email protected]
Phone :Inside UK 0800 0831 990
Outside UK +4420 7688 6204
Fax :Inside UK 020 7288 7960
Outside UK +4420 7288 7960
Address : Customer Services
grosvenorcasinos.com
PO Box 37354
London
N1 2WT

Slots RTP


Grosvenor Casino publishes the house edge (RTP) information of all their slots games.

Comp Points


Grosvenor Casino offer the standard Playtech comp point program, that being 1 comp point earned for every £10 wagered and 100 comp points = £1. This puts their comp point program a little above average for the industry.

Closing Thoughts


One of the biggest forces in the UK gambing industry, Grosvernor have certainly put together an excellent online venue and one that's well worth considering..

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Grosvenor
Declined

Grosvenor - Self excluded but could still open an account and deposit

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Grosvenor
Found for the player

Grosvenor - Account closed twice due to verification issues

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Grosvenor
Resolved

Grosvenor - listing self exclusion

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Grosvenor
Resolved

Grosvenor - 50% back on losses in the first month

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