OVERALL VERDICT
6.80/10

TRUSTWORTHINESS
8/10

Ad disclosure – We may earn commission if you sign-up via our links. Terms and Conditions apply. Please gamble responsibly.

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OVERALL VERDICT

6.80/10

PAYOUT SPEED

5/10

Customer Service

0/10

Bonuses

10/10

Software

5/10

Licensing

8/10

WEBSITE

https://slotsheaven.com/

OWNERSHIP

ONISAC Ltd

AFFILIATE PROGRAM

Slots Heaven Affiliate

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– No player complaints requiring operator intervention received so far!

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

–

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

Slots Heaven Casino Review

Name: Slots Heaven Casino Review
Item: Slots Heaven
Rating: 6.80
Author: ThePOGG

Review last updated - June 2020.

OVERVIEW | 6.80/10

Slots Heaven run on the Playtech platform and are operated by ONISAC Ltd they are dual licensed by the Gibraltar Gambling Commission in Gibraltar. Slots Heaven are sister property to Mansion who have grown immensely over the past 8 years and have recently secured a prestigious sponsorship deal with English Premier League side AFC Bournemouth. They are linked to one of London's most luxurious land based casinos - Les Ambassadeurs Club. Casino.com is another casino in this group. The Slots Heaven site design features a vibrant colour palette of: black, white, green, yellow, red, blue and purple The casino logo is the name in these bright colours.

TRUSTWORTHINESS | 8/10

Slots Heaven are a member of the Mansion group.

Historically the Mansion group have been unwilling to discuss complaints with this and other dispute mediation services which have prevented us from recommending their properties to players. At the start of 2018 our Complaints Manager had a long conversation with with the Mansion counterpart and we now believe that we should be able to manage complaints moving forward. As such assuming that no further issues arise that cannot be resolved the Mansion Group operator's Trustworthiness score will increase by 1 point every 6 months to a maximum of 8.

For references see Mansion Group Player Issues

You can see the latest updates to Slots Heaven casino's terms and conditions here.

BONUSES | 10 / 10

100% up to £100
Max Bonus	100
Min Deposit	20
Max Bet	5/0.50
Type	Cashable
Wagering	40xb

Deposit Method Restrictions:
Neteller for players from Croatia or UK

Country/Regional Restrictions:
China

Full Slots Heaven bonus review

Terms and Conditions

The Slots Heaven Welcome bonus currently consists of 20 complimentary spins on Age of the Gods at registration plus a bonus of 100% up to £100 and 180 complimentary spins on Age of the Gods.

Complimentary spins are split so you receive 20 spins at the point of your first deposit and a further 20 spins each day for the next 8 days.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 20xwinnings for the complimentary spins. Wagering for complimentary spins can only be completed on Age of the Gods.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is £5 on any single round of play and £0.50 on any single payline.

There is no maximum win on the deposit bonus and the maximum win with the complimentary spins is £100 per day.

This bonus is cashable.

Players from the following countries are not eligible to receive this bonus – China.

Players using Neteller who are resident in the following countries are not eligible to receive this bonus - Croatia and UK.

Game Weightings:

Slots (all varieties) 100%

Scratch Cards 100%

Pai Gow (all varieties), Red Dog 25%

Casino Hold'em (all varieties) 25%

Roulette (all varieties including Wild Vikings) 25%

Baccarat (all varieties) 20%

Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%

Stravaganza 20%

Craps (all varieties), Sic Bo (all varieties) 20%

Video Poker (all varieties) 20%

Blackjack Switch , Pontoon (all varieties) 5%

Lucky Wheel (Spin a Win) 5%

All double options on slots & Video Poker (all varieties) 0%

Jacks or Better, Fortunate Five (all game types), Gold Rally, Everybody’s Jackpot 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to £100

T&CS APPLY

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Value to Player for:

£29.78

Bonus Value

low roller

high

mid roller

high

high roller

high

superhigh roller

high

Payout Speed: 5 days | 5 / 10

The Slots Heaven website report withdrawals paid within 3 business days resulting in a total of 5 days over weekends.

Maximum Withdrawal - £10,000 per month. These limits do not apply to players in the UK.

Minimum Withdrawal - ?.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 5 / 10

Slots Heaven Casino use Playtech software for their download casinos. They do offer several instant play games – also Playtech powered – however these are only available in free play mode. Check out our Playtech Software Review.

Game selections are as follows:

Table Games – 44

Slots – 176

Video Poker – 15

Live - 9

Jackpots - 36

Customer Service | 0 / 10

Our reviewers report positive experiences with Mansion Casino customer services

Email Testing Record

June 2020 - Won't answer without a user account.
September 2019 - 14 minutes.
May 2019 - 47 minutes
December 2018 - 12 minutes.
April 2018 - 18 hours 4 minutes.
December 2016 - Need to register to get support
June 2015 - 3 hours 27 minutes
November 2014 - 1 hour 57 minutes

Licensing | 8 / 10

SlotsHeaven hold the following gambling licenses :

Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Slots Heaven does not accept players from the following countries: Australia, Germany, South Africa, Spain, Switzerland, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information;

Email :	[email protected]
Phone International :	+350 200 69061
Phone UK :	0800 279 7347

Slots RTP

Slots Heaven casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Slots Heaven casino offer a comp point system that differs from the standard Playtech comp point program. Different games accrue comp points at different rates and differ VIP can redeem comp points for differing sizes of bonus. In comparison to the standard Playtech program the Slots Heaven casino program allow slots players to earn a lot faster and almost all their games game players to earn a lot slower. As you advance up the VIP ladder this does rebalance slowly – for example a Blackjack player will only earn comp points at Slots Heaven casino as quickly as they would at most Playtech casinos when they reach the first tier of the ‘VIP’ band. On top of this comp points are credited as bonuses that are both non-redeemable (you cannot withdraw them and they will be removed at the point of your first withdrawal), carry a wagering requirement and expire if you fail to play for 3 months.

Closing Thoughts

Customer service wise Slots Heaven casino are a good operations and their recent change in position in relation to the management of player complaints makes us far more comfortable with group. As long as this relationship can be sustained we see no problems with this group obtaining Recommended status in the near future.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.