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18Bet - accused of multi-accounting again
Ruling
Declined - This player has been repeatedly identified engaged in activities prohibited by terms and conditions. That they've been caught again is no surprise to us.
Read our 18Bet Casino Review.
Player's Complaint
I depositted 18bet 23.03.2020 about 17:00 GMT +2 300€ to get 300€ bonus for casinogames.
I started playing with 10€ bet and played games safari king, egyptian fortunes and maybe some games too, but most of time this two games.
When i played with bonus i had wagering rules and i completed it.
After compliting wagering requirements i had 7936,75€ on balance and i tried to withdraw.
After sending some documents what they asked my withdrawal was processing and today i got this message i copy it straight here:
Dear [EDIT],
We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account.
You may refer to the Player Registration Deregistration Process section in our Terms Conditions:
3.8 The players account must be registered in his/her own, personal and correct, name and personal details. The individual has to ensure that all data given at registration stage is true, complete and free from error. This therefore also means that the player has to register personally. Furthermore, a player can only have one account. Any other accounts which a player opens with Shark77 Limited, or which are beneficially owned by the player shall be considered as duplicate accounts. We shall close any duplicate account/s consequent to the identification of the main account. If we close a duplicate account, deposits will be refunded, and all bonuses, free bets and winnings acquired from such promotions using that duplicate account will be void and forfeited. If the amount in the duplicate account does not cover the amount to be refunded to us, we shall seek to recover the loss incurred directly from any other of your accounts.
Here is a link for reference: 18bet.com/pages/terms-and-conditions
In accordance with our policy your account has been closed and the total of your deposits, minus 6 % fees for administrative costs, have been returned to your Skrill account with a manual payment.
So they blame me having two accounts on their site!?
Thats awful way to delete my winnings and close my account.
My ip address is password protected and no one cant use it.
I would like to know who is that mysterious account who uses my internet, i can tell it to oyu right away NO ONE this casino just dont want to pay me because i won lot of money.
I think i need your help because this casino is still licensed and licenced casinos cant do anything like this to customers.
I have picture where you can see my deposit and withdrawal before my account was closed. Should i send the picture to you with email?
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Agreement
jerb808 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 18Bet
- Curacao eGaming
- Bellona N.V.
April 3, 2020
Hi jerb808,
I'm afraid we're going to decline all 5 of the complaints you have submitted over the course of today.
Of the 5 complaints you have submitted historically, 4 of the 5 operators you submitted complaints about provided sufficient evidence to demonstrate that your account is unnaturally associated with other player accounts in contravention of operator terms of use. The remaining complaint, against Bet Rebels, the operator refused to respond to this service, but they did make clear in their correspondence to you that they also believed your account to have violated 'multi-accounting' based rules.
Of the 5 complaints you have submitted today, two are the same complaint against 18Bet (submitted once under the jerb808 handle and once under a new jere1994 handle) in which it is apparent that the operator believes you to be involved in some form of multi-accounting infraction, one is the same complaint you previously submitted against Casino Gods (previously under jerb808 and now via jere1994) where we have already ruled in favour of the operator due to multi-accounting related violations, one is the Bet Rebels complaint submitted again (previously submitted under jerb808 and now via jere1994) and the last complaint, against BetZest, is clearly another instance where the operator believes you to have violated multi-accounting rules.
In total - once we strip out the duplicate complaints - that is a total of 7 different operators who have all concluded that you are not acting in a manner that is compliant with their terms of use, 4 of which have already provided us with sufficient evidence to verify their claims.
We do not act as the ADR for any of the operators you have complained about today and as such are under no obligation to review your claims. That being the case we're going to decline any further part in represent you in these claims.
ThePOGG