24Bettle - Problem with withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

I joined this casino yesterday. I have requested 2200 to be withdrew. Today they told me my withdrawal was declined because the option much better that I selected as a withdrawal method is not as per them allowed to be used for first time withdrawals. Naturally I assumed that my withdrawal would be processed via the way in which I deposited. So 24 hours later they return the funds to my casino account and send me an email stating it did not meet the criteria and that I needed to contact customer support. I then went into the live chat and I was told it was because I selected much better. I resubmitted my withdrawal, this time submitting my bic and Iban as requested. I feel that all this is a means to con people out of their withdrawals, why else make the process so difficult. I have also sent emails to support but have had no reply. I also submitted all my verification documents as I know they'll be requiring these. There is no communication and I am very concerned and worried as my withdrawal is a substantial amount. What's more you should not have to be stressed out like this and they should ot be allowed to create all these problems. Can you help

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