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All British - Withdrawl

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our All British Casino Review.

Player's Complaint

Hi i withdraw 800 from my account over a week ago they then asked for identification which was sent in bearning in mind prior to this I did a withdrawl of 500 from my account without any Id whatsoever they have said my documents have been sent to the verification team for a final review but yet still no pay out many thanks.

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4 Responses

User icon
ThePOGG
January 3, 2021

Hi leanne7789 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 15th of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
January 17, 2021

Hi leanne7789,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
January 24, 2021

Hi leanne7789,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 31, 2021

Hi leanne7789,

If we haven't heard from you by Friday the 12th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

leanne7789 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • All British
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • L&L Europe Ltd

January 3, 2021

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