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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Hi i withdraw 800 from my account over a week ago they then asked for identification which was sent in bearning in mind prior to this I did a withdrawl of 500 from my account without any Id whatsoever they have said my documents have been sent to the verification team for a final review but yet still no pay out many thanks.
Are you still experiencing issues?
I'm following-up on the above?
If we haven't heard from you by Friday the 12th of February I'll assume you no longer need our assistance and close this complaint.
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leanne7789 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 3, 2021
Hi leanne7789 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 15th of January let us know and I'll contact the operator on your behalf.