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AllBritish - No verification

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our AllBritish Casino Review.

Player's Complaint

It's been a week since I sent my sensitive documents to allbritishcasino.com they have given me no time frame for the completion of this and blame it on covid???? Now it's been a week and they still keep sending me the same templated bs email with no update. I want my winnings. There are multiple problems with this casino from crashing games from internal servers errors every 10mins, once you have made you first withdrawl (no matter how much) you will no longer be able to withdraw from you account as its pending you cannot cancel or amend, so I won a further 2k but couldn't collect?? Shady site want answers and my money

Read the casino review

4 Responses

User icon
ThePOGG
August 6, 2020

Hi thedream11 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 21st of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
August 21, 2020

Hi thedream11,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
August 27, 2020

Hi thedream11,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
September 3, 2020

Hi thedream11,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Thedream11 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • All British
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • L&L Europe Ltd

August 6, 2020

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