Bet-At-Home - funds confiscation
Found for the Casino - This player has submitted documentation that is clearly not of a standard to pass verification checks and as such we will take no further part in the representation of this player's claim.
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Hello, I have requested a withdraw of 2500€ from my account and have send my documents, then a few days ago I received an email that my account will be closed and my funds will not be reinbursed because of irregularities found while verifying my account. I received no explanations or questions from them or requests for new documents, I have send them my bank statement, my skrill account and my ID. Now they do not respond to my emails and they simply took my money and locked my account. I think they are having problems with my ID as I have firstly send them my ID about a month ago but it has already expired so they demanded a new one and I asked my municipality to give me an extension on my ID because it is faster then demand a whole new ID to be made, which I then received and send to them. I can also send them some other documents if they need to be sure about my identity but they simply locked my account with all of my money and do not answer my emails.
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