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Bet Realm - No response from the casino

Ruling

Found for the Player - Despite our repeated efforts to contact Bet Realm to discuss this issue we have received no response whatsoever from the operator.

Read our Bet Realm Casino Review.

Player's Complaint

Hello. I want to report a delay of withdrawal. On February 7, I put my winnings to withdrawal. After that, I got a letter from the casino.

“We have just received a withdrawal request for the amount of: € 2,263.00 from your account [EDIT] on Betrealm Casino. The requested amount has been locked.

You'll get the confirmation email after the transfer has been made. The time before you receive the transfer may vary depending on the withdrawal option you have chosen during the process.”

I still haven 't got my money.

The rules state that I am can receive my money within a reasonable time. I wait more than two weeks, it 's not like a reasonable time frame.

The rules also state if the withdrawal amount exceeds 2,000 euros, I have to pass an additional verification. I did not receive messages or letters about additional verification.

I wrote to casino support, but they 're silent. I didn 't get a single answer!

Read the casino review

2 Responses

User icon
ThePOGG
February 24, 2020

Hi gigalo3735,

This is your 3rd complaint in the last 12 months. In each instance you have chosen to play with an operator that we actively discourage players from engaging with. If you choose to ignore the warnings we provide you are more likely to experience issues and it is less likely that we will be able to assist you. This is the last complaint we will assist you with against a negatively listed operator unless we are the operator's ADR.

I'll contact the operator and see if we can find out anything for you.

ThePOGG

User icon
ThePOGG
March 20, 2020

Hi gigalo3735,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Gigalo3735 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Realm
  • Curacao eGaming
  • PlayPearls ltd

February 24, 2020

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