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Casino.com - service bad

Ruling

Found for the Casino - This player claims to have changed their name via deed poll but has refused to provide any documentation to support this claim.

Read our Casino.com Review.

Player's Complaint

Casino.com review is true here....bulgarians are not allowing me to speak to managers saying ..its not possible!for communists but not in the democratic west...i don't understand how they are uk licensed but based in Bulgaria!

I said my birth name is [EDIT] changed in the UK legally to [EDIT] am very angry of 6 days they claim turnaround forbwithdrawal I only used them as they have phone deposit!

Pls help me get my withdrawal processed quicker...

Read the casino review

7 Responses

User icon
ThePOGG
February 10, 2018

Hi Nono26 - welcome to ThePOGG.com!

If I am understanding your complaint correctly, you have registered an account with Casino.com under a name that you are no longer using? Is that correct?

Thanks,

ThePOGG

User icon
Nono26
February 10, 2018

They are now trying to expedite withdrawal winning of 110 they first claimed 6 days to make withdrawal and now well see if this agents I spoke TODAY really helps... more power pogg....problems do arise when I don't note your casino reviews!

User icon
Nono26
February 11, 2018

boy theyre like forrest gump stupid as stupid can, after sending all ids and addressesss, further infuriating questions

User icon
Nono26
February 11, 2018

theyre asking why i changed addressess theyre very repetitive and managers have no accountability, typical iron curtain stuff, why is the contact centre in Bulgaria and not a Nato state anyway?

User icon
ThePOGG
February 12, 2018

Hi Nono26,

It's just come to my attention that you have been submitting complaints under multiple different usernames. Please do not do that. I've consolidated this complaint to your 'nonoako2627' account.

Each of the 3 complaints you've submitted has tied back to the operator being unhappy with changes to your details that raise red flags with relation to identity theft/fraud. I appreciate that yyou may have done nothing wrong, but it is not the operators that are acting unusually here.

You are going to have to comply with the operator's request and provide documentation to demonstrate that you have in fact changed your name and your address. Without this you will not get paid.

Thanks,

ThePOGG

User icon
ThePOGG
February 28, 2018

Hi Nono26,

Have you provided the operator with the requested documentation?

Thanks,

ThePOGG

User icon
ThePOGG
March 7, 2018

Hi Nono26,

If we haven't heard from you by Friday the 16th of March I'll assume you are not prepared to provide the documentation required and close this complaint.

Thanks,

ThePOGG

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Agreement

nonoako2627 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 10, 2018

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