Casino Kakadu - Verification issue

Hi jpardijs9 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please quote exactly what the operator is telling you at the present time.

Thanks,

ThePOGG

That my issue is being reviewed by a certain department ( I hear different answers for that, financial department, security department, managers). But it’s almost three weeks ago and I still have to wait and be patient they say. While no one can give me a time frame or update..

two weeks ago I was told that they were already reviewing my issue and it wil not take longer then 5 days. But two weeks later stil no update ..

Hi jpardijs9,

Please quote exactly what the operator has communicated to you. We need to see what the operator has written.

Thanks,

ThePOGG

Hi jpardijs9,

I'm following-up on the above?

Thanks,

ThePOGG

Hi jpardijs9,

If we haven't heard from you by Friday the 29th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG