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Resolved - This player has become non-responsive to our requests for updates. We assume that they have received their funds from CasinoCasino.
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I gave my citizen card which is a national id and also gave my health card. The people who are operating the site are purposely stalling or delaying initially they said they accept health card insurance as well which i gave in as a id.
I don't know what going on with this site i simply came on the site because of the rating but i learned a huge lesson. Also keep in mind i am withdrawing and depositing with the same payment method e-transfer so the verification process should go smooth.
The site has finally verified me after exhausting everything i will simply now wait on the withdrawing process which should take 24 hours as they pro-claim i will keep you posted on withdrawl process.
Thanks for letting us know. Please do update us when you receive payment.
Have you received your funds?
If we haven't heard from you by Friday the 8th of November I'll assume you've received your funds and close this complaint.
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CasinoCasino - refusing to verify me
Posted by 6ixlife
October 16, 2019
6ixlife consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 16, 2019
Hi 6ixlife - welcome to ThePOGG.com!
As we are the ADR for the L&L Europe license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.